Introduction

Introduction

1. Students deserve service of the highest possible standard and quality. To achieve it, students and staff are expected to meet their obligations to each other and to maintain an effective working relationship, resolving difficulties through normal internal channels. This section sets out the agreed obligations; see also the appropriate codes of practice for teaching and learning. The obligations represent statements of intent which are not part of the formal relationship between student and School and create no new legal relationship; nor do they affect students' legal rights. Failure to comply with them or with any of the delivery targets will not give rise to any legal liability on the part of the School. The obligations do not apply during School closure periods.
   
2. Services are being progressively made available on the website and/or conducted through email. It is therefore essential that you regularly visit the LSEforYou section of the website and open your LSE email account. These messages and information have the same value as paper communications.

Obligations of students

3. You have the duty to meet these responsibilities to the School:
   • to read the emails sent to you by the School at your School email address, and to use LSEforYou
   • to provide accurate information for the maintenance of proper records
   • to meet deadlines for information and documentation
   • to pay all fees by the specified dates. (Failure to do so may result in suspension of Library use, exclusion from examinations, withholding of examination results, or interruption or termination of registration.)
   • to meet all outstanding debts.
   • to keep all appointments (or, when not possible, to make alternative arrangements in advance)
   • to treat School property and materials with care and to keep the School litter-free.
   • to observe all School rules and regulations, published in the Calendar.
   • to treat School staff with the courtesy and respect you are entitled to receive from them.

Special circumstances

4. Sometimes services fail to reach targets because of short staffing or matters beyond the control of those providing them. All staff recognise, however, the importance of attempting to provide the best service possible. All are committed to providing a friendly, polite and efficient service. If shortcomings occur students are entitled to expect that staff will apologise, explain the nature of the problem and take appropriate steps where possible to remedy the situation.

Complaints and suggestions

5. If you have a complaint about any aspect of a service you should first speak to the member of staff concerned. If no remedy is found, you should write to the office supervisor or manager. Complaints or concerns may also be pursued through the Students' Union. If no adequate explanation and/or apology is obtained you can take the matter further by writing to the appropriate senior officer: names are published in the Calendar.
   
6. Students have elected representatives on School committees. A full list of these committees and the names of elected representatives can be obtained from the Students' Union offices.

All information is correct at the time of going to press in June 2005.

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