Service complaints

A service complaint arises when an individual is dissatisfied with some aspect of a service that has been provided by the central administrative divisions within the School. A list of the School's Services, support and administration can be found on the Web at http://www.lse.ac.uk/departments/servicesSupportAndAdministration.htm  

Most of the Divisions within the School have their own complaints policy which can be obtained from the respective Divisions. The common pathway for resolving complaints is shown below:

1. A complainant should first contact the person that they originally dealt with;
2. If the matter can not be resolved it will then be referred to the local manager;
3. If the issue persists it will be passed onto the Head of Division;
4. Finally if the issue is serious or has policy implications it will be referred to the School Secretary and Director of Administration.

Further details of School services can be found on the online Calendar.

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