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What to do if you have a problem
Page contents > Some of the School's main procedures | Other sources of help
The School has a number of procedures which are designed to assist students if they have problems either academically or with the services that the School provides. Remember that there are people who can help you if you have a problem, see Other sources of help for details. Below are listed some of the School's main procedures which students may wish to use. If you are not sure which procedure to use, take a look at some of the most common types of problem and what to do. A full index of all School Regulations and Codes of Practice is also available online. Some of the School's main proceduresPrinciples and Procedures for the Consideration of Student Complaints This procedure sets out the means by which a student who is dissatisfied with any aspect of the School's teaching, tutorial or supervisory provision or with other academic or related administrative matters may seek redress and correction of any deficiency. A student who is dissatisfied must seek a remedy informally, as soon as possible, if an undergraduate through the Tutor, Departmental Tutor , Departmental Convener or Dean of Undergraduate Studies , or if a graduate student through their Supervisor, Doctoral Programme Director, Departmental Convener or Dean of Graduate Studies , as appropriate. A flow diagram is available in PDF format showing the procedure for the submission of any such grievances. See Flowchart for procedure for the submission of complaints for students on academic matters (excluding examination and assessment appeals) (PDF) Regulations on assessment offences: plagiarism Regulations on assessment offences: other than plagiarism These procedures deal with the making of allegations in respect of assessment misconduct against any exam candidate. These regulations govern the means by which a student may appeal against a decision of the board of examiners where the School is responsible for administering the exam in question. Disciplinary and other regulations and procedures These procedures detail the Disciplinary regulations for Students and the procedures for dealing with disciplinary matters. These procedures cover the conditions of use of IT facilities at the School, e mail etiquette, rules relating to Public Computer Rooms and the Code of Practice for the Publishing of Information on the LSE World Wide Web Server. This procedure is designed to cover complaints made by any student against a member of staff. Other sources of help
Students' Union Educational Welfare Officer The SU Advice Centre is open in term-time Monday, Tuesday, Thursday and Friday at 10.30 - 16.00. The Welfare Advisers can advise on any student welfare issue, including immigration, finance, academic difficulties, Childcare Fund, Women's Right to Choose Fund, Disabled Students' Fund, etc Adviser to Women Students Dr Shani Orgad The Adviser is available to discuss issues of concern to women students in the School and to offer advice and support to women students with personal problems. Adviser to Male Students Dr Matthew Engelke The Adviser is available to discuss issues of concern to male students and provides a confidential point of contact. Adviser to Students with Disabilities Ms Jean Jameson The Adviser provides a first point of contact for students and can give advice and information about disability issues. The Dyslexia Support Tutor provides advice, advocacy and support for students with dyslexia, according to individual needs. The Disability Consultative Forum meets once a term and provides an opportunity to discuss disability issues at LSE. It is chaired by the Dean of Undergraduate Studies and attended by staff from around the School. All students with a disability, special needs or dyslexia are welcome to attend. Contact the Adviser if you are interested in attending or would like to suggest agenda items. See also Learning Support and Career Development Skills (page 8). For full details of School facilities please see the Information for students with disabilities booklet or website, http://www.lse.ac.uk/collections/disabilityOffice/
Dean of Undergraduate Studies The Dean has a wide range of duties concerned with relations between the School and its students. She is available to any undergraduate student who wishes to raise any problem, academic or otherwise. In particular, she is available for the counselling of individual students who experience difficulties, and she can help in the reallocation of students to tutors. She is a source of supplementary help to the tutor, the Departmental Tutor and the departmental Convener. The Dean will see students by appointment or during her open office hours as published outside her office (A202)
Dean of Graduate Studies The Dean has a wide range of duties concerned with relations between the School and its students. He is available to any graduate student who wishes to raise any problem, academic or otherwise. In particular he is available for the counselling of individual students who experience difficulties, and he can help in the reallocation of students to supervisors. He is a supplementary source of help to the supervisor, the Departmental Research Student Tutor and the departmental Convener. The Dean will see students by appointment or during his open office hours as published outside his office (A202) Dean of General Course Studies Dr Celia Phillips Contact details: Room A201, 020 7107 5197, c.phillips@lse.ac.uk or a.donkor@lse.ac.uk
Teaching & Learning Centre A list of counselling and other support staff can also be found on the website of the Teaching & Learning Centre. The Centre provides guidance on most aspects of the student experience, from one-to-one study support to advise on mental health and physical wellbeing.
LSE Careers Service The LSE Careers Service provides a varied and comprehensive careers guidance and employment service for students and staff seeking information on graduate employment and further study. Contact details: Room W610 (Tower Three), (0)20 7955 7135, careers@lse.ac.uk
Financial problems
Emotional problems
Medical Problems
Careers Advice
Student Services Centre The School opened the new Student Services Centre in July 2002, in Room A42 on the ground floor of the Old Building. The Student Services Centre provides a counter service from 09.15 to 17.15 every weekday during term time and 9.45 - 16.45 during vacation. It is closed on Wednesdays at 3.45, and answers to answer questions related to:
In addition, there are provisions to collect copies of the School's prospectuses and forms as well as drop boxes to deliver completed forms. Further information is available on the Student Services Centre website. |
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