Student user satisfaction survey 2005: summary of results

Student satisfaction survey 2008: summary of results

Page contents > Highest satisfaction levels | Student feedback matters

Thank you to all 1154 respondents who completed our latest survey, distributed to all LSE students as a web form between 3 and 16 March 2008.

The results are as follows:

41.9% of students visit the Library at least once a day.

Students use the Library mainly for:

Access to books and journals (77%)
Study space (66%)
Access to a PC (60%)
Access to electronic information (31%)

Highest satisfaction levels

89% said that overall the Library provides a good service.
Queuing time at self-issue machines received the highest satisfaction ratings at 91%.
The next highest satisfaction rating was for opening hours during exam time, with 89% satisfied.
Other high satisfaction levels related to:
The Library website, with 87% satisfied
Self-issue and self-return of books, with 87% satisfied
The Library Catalogue, with 85% satisfied.

Satisfaction levels have stayed the same or risen slightly in many other areas including:

Self-service options on the Library Catalogue
Manner of Library staff
Answers given at the Help Desk
Queuing time at staffed service points
Directional signs in the Library.

This reflects work done over the past year to reduce queuing times, introduce more self-service options and improve the signage, including the introduction of new monoliths and stack end signs.

Student feedback matters

The survey has influenced a number of areas in the Library including:

The survey feedback relating to vacation opening hours has been discussed with SU representatives and it has been agreed that the Library will pilot Sunday opening in the summer vacation (starting this year) to mirror existing Saturday opening (10am-8pm, staffed by Security only). Plus we will also open on the late August bank holiday, as it is key for some dissertation deadlines, again staffed by Security.
The Electronic Library is presently moving to a new platform and it is hoped this will improve satisfaction in this area.

Library managers are continuing to use the detailed results in their operational planning. Look out for changes and improvements throughout the academic year.

Updated: 13 May 2008