Library service levels
The Library’s mission is to provide the highest
quality information services in support of teaching, learning and research at
LSE. Further, the Library aims to maintain and enhance its position as a
world-class library in support of social science researchers nationally and
internationally.
We listen to our users and our staff to help us
constantly monitor and improve the level of service we offer.
Additionally, we have a number of
Service Targets
which we monitor on a monthly or termly basis. You can see
our general service standards and the full results for our service targets for
the academic year to date
here. We have put a few interesting facts for last month opposite.
If you have any comments/ compliments/ complaints about anything contained
within these pages please download and complete this
Feedback Form.
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A selection of recent statistics :
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 AUGUST 2008 |
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100%
of Main Collection items were re-shelved within 48
hours of return, during core opening hours.
100%
of all Library IT systems were returned to full service after any faults
within one working day during core opening hours, with a return to search-only
facility on the Catalogue within one working hour.
3
minutes
was the
average queuing time at the Main Service Counter.
15 minutes was the average time
taken to fetch document orders from the main archive storage area.
You can see our general service standards and the full results for our service
targets for the academic year to date by clicking
here. |
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