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Who's Who

User Support  | Remote Support | Training  | Teaching & Learning Spaces | Information Security | Systems | Network | Telecoms | Programme Office | Database Services | E-Development | Development | IT Services Administration | Executive Management Group

User Support

Hargrave, James - User Support Manager
James manages the 4 support teams in User Support. He deputises for the User Services Manager in the provision of all areas of academic departmental IT support, desktop support for staff in administrative divisions and taught student support.  He plays a key role in identifying and coordinating the development of academic services and desktop support across the School.
Contact details: Room S66, 020 7955 6584, j.e.hargrave@lse.ac.uk

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Academic Support Team 1
Client departments

Thomson, Marcel - Acting Academic Support Manager
Marcel manages the development and provision of academic departmental IT support for a number of client departments, managing the relationship between IT Services and academic departments, ensuring alignment with the requirements of users and academic priorities. He manages and provides leadership to the academic support team providing first line technical and user support.
Contact details: Room S66, 020 7955 6023, m.thomson@lse.ac.uk
Morris, Dave - Academic Support Manager
Dave is currently away from the School. He will be returning to his role of Academic Support Manager in August 2008.
Deol, Arion - Senior Support Specialist
Arion provides specialist support for the team's client departments and deputises for the Academic Support Manager. He is responsible for managing and participating in projects for academic departments across the School and provides support for the School's assistive technologies for users with disabilities.  
Contact details: Room S66, 020 7955 7844, it.support.acad1@lse.ac.uk
Harvey, Ian - Support Officer
Ian provides first line technical and user support for the team's client departments, answering support calls from users and providing desktop support and assistance in using supported applications. He assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room S66, 020 7107 5081, it.support.acad1@lse.ac.uk, emergency mobile speed dial: #6284
James, Karon - Support Officer
Karon Provides first line technical and user support for the team's client departments, answering support calls from users and providing desktop support and assistance in using supported applications. She assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room S66, 020 7017 5081, it.support.acad1@lse.ac.uk, emergency mobile speed dial: #6281
Kelly, David - Support Officer
David provides first line technical and user support for the team's client departments, answering support calls from users and providing desktop support and assistance in using supported applications. He assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room S66, 020 7107 5081, it.support.acad1@lse.ac.uk, emergency mobile speed dial: #6282

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Academic Support Team 2
Client departments

De-Villiers, Louise - Academic Support Manager
Louise manages the development and provision of academic departmental IT support for a number of client departments, managing the relationship between IT Services and academic departments, ensuring alignment with the requirements of users and academic priorities. She manages and provides leadership to the academic support team providing first line technical and user support. In addition, Louise provides support for a portfolio of specialist software applications. 
Contact details: Room S66, 020 7955 6098, l.de-villiers@lse.ac.uk
Hewlett, Carol - Senior Support Specialist
Carol provides specialist support for the team's client departments and deputises for the Academic Support Manager. She is responsible for managing and participating in projects for academic departments across the School and provides support for a portfolio of specialist software applications.
Contact details: Room S66, 020 7955 7926, it.support.acad2@lse.ac.uk
Cragg, Alex - Support Officer
Alex provides first line technical and user support for the team's client departments, answering support calls from users and providing desktop support and assistance in using supported applications. He assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room S66, 020 7107 5082, it.support.acad2@lse.ac.uk
Konrad, Vladimir - IT Support Specialist (Linux)
Vladimir administers and develops the School's Linux computing environment, and provides first and second line technical and user support for Linux.  He manages and participates in Linux-based projects for academic departments across the School.
 Contact details: Room S66, 020 7107 5082, it.support.acad2@lse.ac.uk
Purewal, Kuldip - IT Support Specialist (Linux/Windows)
Kuldip administers and develops the School's Linux computing environment, and provides first and second line technical and user support for both Linux and Windows. 
Contact details: Room S66, 020 7107 5082, emergency mobile speed dial: #5082, it.support.acad2@lse.ac.uk ,

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Academic Support Team 3
Client departments

Aubertin, Angela - Academic Support Manager
Angela manages the development and provision of academic departmental IT support for a number of client departments, managing the relationship between IT Services and academic departments, ensuring alignment with the requirements of users and academic priorities. She manages and provides leadership to the academic support team providing first line technical and user support. In addition, Angela provides support for a portfolio of specialist software applications.
Contact details: Room S66, 020 7955 6050, a.aubertin@lse.ac.uk
Clark, Ken - Senior Support Specialist
 Ken provides specialist support for the team's client departments and deputises for the Academic Support Manager. He is responsible for managing and participating in projects for academic departments across the School and provides support for a portfolio of specialist software applications.
Contact details: Room S66, 020 7955 6049, it.support.acad3@lse.ac.uk
Adegabi, Abi - Support Officer
Abi provides first line technical and user support for the team's client departments, answering support calls from users and providing desktop support and assistance in using supported applications. She assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room S66, 020 7107 5083, it.support.acad3@lse.ac.uk 
Chowdhury, Tajab - Support Officer
Tajab provides first line technical and user support for the team's client departments, answering support calls from users and providing desktop support and assistance in using supported applications. He assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room S66, 020 7107 5083, it.support.acad3@lse.ac.uk
Ellis, Robin - Support Officer
Robin provides first line technical and user support for the team's client departments, answering support calls from users and providing desktop support and assistance in using supported applications. He assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room S66, 020 7107 5083,  it.support.acad3@lse.ac.uk
McLachlan, Duncan - Support Officer
Duncan provides first line technical and user support for the team's client departments, answering support calls from users and providing desktop support and assistance in using supported applications. He assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room S66, 020 7107 5083, it.support.acad3@lse.ac.uk, emergency mobile speed dial: #6288

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Administrative and Student Support Team
Client Departments

Spooner, Vanessa - Administrative & Student Support Manager
Vanessa manages and provides leadership to the Administrative and Student Support Team and also provides first line technical and user support.
Contact details: Room H810, 020 7107 5080, it.support@lse.ac.uk
 
Gale, Adam - Support Officer
Adam has operational responsibility for Administrative Staff Support. He also provides first line technical and user support for the team's client divisions, answering support calls from users and providing desktop support and assistance in using supported applications. He assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room H810, 020 7107 5080, it.support@lse.ac.uk
 
Sagoo, Jas - Support Officer
Jas provides first line technical and user support for the team's client divisions, answering support calls from users and providing desktop support and assistance in using supported applications. He assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room H810, 020 7107 5080, it.support@lse.ac.uk
Veerappan, Selva - Support Officer
Selva provides first line technical and user support for the team's client divisions, answering support calls from users and providing desktop support and assistance in using supported applications. He assists with the provision of new PCs and the maintenance of existing PCs for staff.
Contact details: Room H810, 020 7107 5080, it.support@lse.ac.uk

Ward, Yvonne - Support Officer
Yvonne provides first line technical and user support for taught students across the School, answering support calls from users at the IT Helpdesk. Yvonne also provides one-to-one support for students with disabilities.
Contact details: IT Help Desk, 020 7955 6728, it.helpdesk@lse.ac.uk

White, Colin - Senior Support Officer
Colin has operational responsibility for Student Help Desk. He also provides first line technical and user support for taught students across the School, answering support calls from users at the IT Helpdesk.
Contact details: IT Help Desk, 020 7955 6728, it.helpdesk@lse.ac.uk

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ALUMNI
All queries regarding the Alumni email accounts should be directed to the Office of Development and Alumni relations.

See: Alumni Relations for an introduction and guide to the services. Most questions can be answered here, and if you are still having difficulty you will be able to contact the department directly.

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Remote Support

Olayebo, Ade - Remote Support Manager
Ade manages the development and provision of remote support for users connecting to LSE resources from residences and off-site. She manages and provides leadership to the remote support team providing first line technical and user support at the Laptop Surgery and in residences.
Contact details: Room S198a, 020 7955 7183, a.olayebo@lse.ac.uk
Varshani, Priyesh - Acting Remote Support Officer
Priyesh runs the student Laptop Surgery and upporting the student laptop plug-in scheme, and runs the laptop 'surgery' for students assisting them with laptop problems related to connection to the School's network. 
 Contact details: Room S198a, 020 7955 7832, p.h.varshani@lse.ac.uk

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Training

Brown, Jeni - Training Manager
Jeni manages the development and provision of IT training for all staff and students. She manages and provides leadership to the training team developing and delivering training courses and other resources. In addition, Jeni is the LSE test centre manager for the ECDL.
Contact details: Room S100, 020 7955 6859, j.l.brown@lse.ac.uk
Heiden, Linda - Training Specialist
Linda develops training courses and other resources for all staff and students and delivers training in Office 2003 for staff.
 Contact details: Room S100, 020 7955 7734, l.heiden@lse.ac.uk
Steele, Chris - Training Specialist
Chris develops training courses and other resources for all staff and students and delivers training in Office 2003 for staff.
Contact details: Room S100, 020 7955 7837, c.steele@lse.ac.uk
Tai, Hsiao-Hui - Training Administration Assistant
Hsiao-Hui deals with IT Training email enquiries, schedules classes and processes course bookings, administers the ECDL and updates content on the IT Training website.
Contact details: Room S100, 020 7955 6223, it.training@lse.ac.uk

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Teaching and Learning Spaces

Roberts, Dan - Teaching and Learning Spaces Manager
Dan manages the development, provision and support of IT and related facilities for all teaching and learning spaces on campus and in residences, ensuring alignment with academic and strategic priorities and the evolving requirements of users across the School.
Contact details: Room H810, 020 7955 7846, d.roberts@lse.ac.uk

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AV Support Team

Flood, Ray - AV Support Manager
Ray manages the AV support team developing and delivering high quality audio visual services. He also plays a hands-on role in maintaining and supporting audio visual equipment and teaching tools.
Contact details: Room H810, 020 7955 7694, mobile #6299, r.flood@lse.ac.uk  
Desmond, George - AV Support Officer
George maintains and supports the School's audio visual equipment and teaching tools. He shares responsibility for managing the AV bookings and can provide help and advices on all AV enquiries. George was made an MBE in 2003.
Contact details: Room H810, 020 7955 6271, mobile #6299, g.desmond@lse.ac.uk  
Head, Chris - AV Support Officer
Chris maintains and supports the School's audio visual equipment and teaching tools. He shares responsibility for managing the AV bookings and can provide help and advices on all AV enquiries.
Contact details: Room H810, 020 7955 6417, mobile #6299, c.head@lse.ac.uk  

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Technology Support Team

Betts, Michael - Technology Support Manager
Mike manages the technology support team supporting the IT and related facilities in teaching and learning spaces on campus and in residences, including the lecture theatres, teaching rooms, PC classrooms, open access areas, research rooms and residence computer rooms.
Contact details: Room H810, 020 7955 6244, #6300, m.betts@lse.ac.uk
Bradford, Rob - Technology Support Officer
Rob installs, upgrades and supports IT and related equipment in teaching and learning spaces on campus and in residences, including the lecture theatres, teaching rooms, PC classrooms, open access areas, research rooms and residence computer rooms.  
Contact details: Room H810, 020 7955 7735, r.bradford@lse.ac.uk
Bux, Moby - Technology Support Officer
Moby installs, upgrades and supports IT and related equipment in teaching and learning spaces on campus and in residences, including the lecture theatres, teaching rooms, PC classrooms, open access areas, research rooms and residence computer rooms.
Contact details: Room H810, 020 7955 6321, mobile #6321, m.bux@lse.ac.uk  

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Information Security

Freeman, Stephan - Information Security Manager
Stephan is responsible for the development and enforcement of the School's information security policy, procedures and appropriate standards. Stephan is also responsible for the development and roll-out of a security awareness programme to all LSE staff and students and carries out a number of operational security-related duties such as responding to security threats, vulnerabilities and actual attacks on systems.
Contact details: Room S86, 020 7955 6641, s.freeman@lse.ac.uk

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Systems

Singh, Puneet - Systems Manager
Puneet manages the Systems Team and is also responsible for the design, development and support of the Exchange system.
 Contact details: Room S86, 020 7955 6284, p.r.singh@lse.ac.uk
Barns, Rick - Systems Specialist
Rick provides Unix system support for the School corporate database computers; support for the Legato enterprise backup systems; and systems support for ITS registration services.
Contact details: Room S86, 020 7955 7834, r.barns@lse.ac.uk
Bragg, Mike - Systems Specialist
Mike works with the email servers, database systems and manages user account creation,  He also maintains the running of day to day systems.
Contact details: Room S86, 020 7955 4616 m.bragg@lse.ac.uk
Gee, Paul - Systems Specialist
Paul is responsible for the development of utilities and systems to enhance the services delivered. Paul also assists in supporting the Exchange servers.
Contact details: Room S86, 020 7955 7841, p.gee@lse.ac.uk
Jackson, Paul - Systems Specialist
Paul is responsible for the design, development and deployment of the School standard desktop environment on PCs; he is also responsible for anti-virus software.
Contact details: Room S86, 020 7955 7993, p.jackson@lse.ac.uk

Prockter, Neil - Systems Specialist
Neil develops, maintains and supports Linux/Unix/virtualised server systems underpinning the School’s corporate/administrative functions. He installs and manages relational database management systems (RDMS), including Oracle.
Contact details: Room S86, 020 7849 4904, n.prockter@lse.ac.uk 
Simpson, Danny - Systems Specialist
Danny develops, maintain and support Microsoft Windows Server based systems, particularly those supporting other Windows based applications including MS-SQL Server, MS-IIS and media streaming.
Contact details: Room S86, 020 7955 7039, #6335 (mobile), d.w.simpson@lse.ac.uk
Thompson, Chris - Systems Specialist
Chris is responsible for the development of utilities and systems to enhance the services delivered.
Contact details: Room S86, 020 7955 7827, c.thompson@lse.ac.uk

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Network

Barker, Malcolm - Network Manager
Malcolm manages the Network Team and is responsible for the design, development and support of the School’s data communications network.
Contact details: Room S86, 020 7955 7742, m.barker@lse.ac.uk
Koh, Michael - Network Specialist
Michael is a member of the Network Team primarily responsible for the installation of network cables, and for operational aspects of the network infrastructure.
 Contact details: Room S86, 020 7955 7741, m.koh@lse.ac.uk
Skelton, Jeremy - Network Specialist
Jeremy is a member of the Network Team and is responsible for the design, development and support of the network infrastructure, and for IT security matters.
 Contact details: Room S86, 020 7955 7845, j.skelton@lse.ac.uk
Slade, Martin -  Network Specialist
Martin is a member of the Network Team and is responsible for first line network support on campus and in Halls.
 Contact details: Room S86, 020 7955 6021, m.slade@lse.ac.uk

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Telecoms

 Clarkson, Linda – Telecoms Operations Manager
Linda manages the operation of telecommunications services in the School and halls of residence, including the telecommunications network infrastructure, the call and billing logger, the voicemail service, auto-attendant and call-queuing systems, and the operator switchboard service. Linda also leads and manages staff within the Telecoms team.
Contact details: Room A104, 020-7955 7964  l.clarkson@lse.ac.uk

Fair, David – Technical Support
David provides technical support for telecommunications services. David provides a fault diagnosis  and repair service, carries out moves and is the prime co-ordinator for building surveys with view to the changeover from old style socket connects to data sockets.
Contact Details: room A104, 020 7107 5107 d.fair@lse.ac.uk

Ferguson, Jan – Admin Support/Operator
Jan’s main duties involve processing our mail, accounts, buying, programming the voicemail and telephone systems and dealing with calls to and within the School. She also provides on-line telephone fault repair advice.
Contact details: Room A104, 020-7955 6797  ferguson,jr@lse.ac.uk

Hill, Carol – Telecoms Operator/Admin
Carol deals with internal calls and School calls. She processes the department’s scheduled daily reports in order to monitor our systems’ effectiveness. She can make amendments to the voicemail system, and handles the accounts when Jan is away. Sue orders stationary for her department, and also provides on-line telephone fault repair advice.
Contact details: Room A103, 020-7955 7992 morris,ca@lse.ac.uk

Pierrrelouis, Patricia – Telecoms Operator/Admin
Patricia deals with internal calls and School calls. She processes the department’s scheduled daily reports in order to monitor our systems’ effectiveness. Patricia regularly updates the Directory, orders department stationery for her department, and has training on the voicemail system. She also provides on-line telephone fault repair advice, and administrates the School’s Audio Conferencing services.
Contact details: Room A103, 020-7955 7992  pierrelouis,p@lse.ac.uk

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Programme Office Team

Young, Brian - Programme Manager
Brian manages the day to day operations of programme management. He researches, develops and maintains the project management methodology that is in use across IT Services.
Contact details: Room AH300, 020 7955 6486, b.young@lse.ac.uk
Eagling, Janine - Senior Project Manager
Janine manages projects for IT Services at the LSE. She prepares detailed project plans and documentation to ensure the smooth running of projects. She is responsible for negotiating the resources and timescale for delivery of projects. Janine promotes the standardised project management methodology in use at the LSE. 
Contact details: Room AH300, 020 7955 6467, j.eagling@lse.ac.uk
Tullgren, Mine - Senior Business Analyst
Mine leads the provision of Business Analysis for the development of projects for IT Services at the LSE.  She provides direction and guidance to administrative clients on best practice and suitability of IT solutions and developments.  She also manages the customer relationship between IT Services and its administrative clients.
Contact details: Room AH300, 020 7955 6533, m.m.tullgren@lse.ac.uk
Vacant -  Business Analyst
The Business Analyst prepares business requirement specifications and business process specifications. They manage the customer relationship between IT Services and its administrative clients.

Vacant - Project Support Assistant
The Project Support Assistant provides administrative support to the activities of project managers within IT Services.
 

 

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Database Services Team

 Dahdouh, Hassan - Database Services Manager
Hassan manages the School's database services, including the management of day-to-day operations, promoting best practice in the use of database systems and the development of a database technology strategy.  Hassan is also responsible for change management methodology for IT Services.
Contact details: Room AH300, 020 7852 3718, h.dahdouh@lse.ac.uk

Bhurtha, Roy - Database Administrator
Roy is an Oracle DBA, responsible for the support and maintenance of the the School's Oracle databases. This involves backup and performance monitoring as well as the installation and upgrade of these systems.
Contact details: Room AH300, 020 7955 6117, r.burtha@lse.ac.uk  

Earley, Steve - Database Administrator
Steve has expertise in the implementation and administration of the Business Objects reporting and analysis software and responsibility for the design and development of the necessary data structures to support management information reporting. Other responsibilities include support for various central Oracle databases and the interfaces between them, and project management for cross-divisional projects.
Contact details: Room AH300, 020 7955 6771, s.earley@lse.ac.uk

Lindsley, Alistair - Database Administrator
Is an Oracle DBA, providing support for all aspects of the Oracle software within the MIS datacentre (the Oracle RDBMS and the Oracle Application Server suite of products), in addition, Alistair provides backup Linux 
administration support. 
Contact details: Room AH300, 020 955 7682, a.m.lindsley@lse.ac.uk

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E-Development Team

 Riley, Ron - E-Development Manager
Ron manages enterprise technology application development and support for IT Services at the LSE.  He oversee the development of the School's LSE for you portal.
Contact details: Room H810, 020 7955 6746, r.riley@lse.ac.uk

Alexander, Derek - Analyst Programmer
Derek develops and support in-house and third-party web applications. He provides expert advice to users, enabling them to make best use of the technologies provided.
Contact details: d.alexander@lse.ac.uk

Rashid, Zulfikar - Analyst Programmer
Zulfikar develops and support in-house and third-party web applications. He provides expert advice to users, enabling them to make best use of the technologies provided.
Contact details: Room AH300, 020 7955 7460, z.rashid@lse.ac.uk

Wang, Chen - Analyst Programmer
Chen develops and support in-house and third-party web applications. He provides expert advice to users, enabling them to make best use of the technologies provided.
Contact details: Room AH300, 020 7955 6026, c.wang4@lse.ac.uk

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Development Team

Buamah, Antonia - Analyst Programmer
Antonia develops and supports in-house and third-party computer applications.  She provides expert advice to users, enabling them to make best use of the technologies provided.
Contact details: Room AH300, 020 7955 6418, a.buamah@lse.ac.uk
Geyer, Irmela - Analyst Programmer
Irmela develops and supports in-house and third-party computer applications.  She provides expert advice to users, enabling them to make best use of the technologies provided.
Contact details: Room AH300, 020 7955 6274, i.geyer@lse.ac.uk
Shortt, Des - Analyst Programmer
Des develops and supports in-house and third-party computer applications.  He provides expert advice to users, enabling them to make best use of the technologies provided.
Contact details: Room AH300, 020 7955 6116, d.shortt@lse.ac.uk
Weber, Susanne - Analyst Programmer
Susanne develops and supports in-house and third-party computer applications.  She provides expert advice to users, enabling them to make best use of the technologies provided.
Contact details: Room AH300, 020 7955 6462, s.weber@lse.ac.uk 

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IT Services Administration

 Harvey, James - Departmental Manager
James manages the staff and work of the IT Services administration office, including the School's IT purchasing service, HR, recruitment, software licensing,  finance, communications and publications.
Contact details: Room S167, 020 7955 6189, j.harvey@lse.ac.uk

Hope, Gillian - Office Administrator
Gillian is the first point of contact for administration enquires. She provides support for departmental meetings and events. Gill also shares responsibility for purchasing the School's hardware and software.
Contact details: Room S167, 020 7955 7836, g.hope@lse.ac.uk

Thurston, Tom - Purchasing Officer
Tom shares responsibility for purchasing all School-owned hardware and software, and monitors and reports on School IT expenditure.
Contact details: Room S167, 020 7955 7725, t.e.thurston@lse.ac.uk 

Winter, Darren - Management Accountant
Darren manages, develops and operates the finance activities of  IT Services, as well as the contracts and licences for software, hardware, consumables and services. Darren also provides management accounting support to the Executive Management Group.
Contact details: Room S74, d.m.winter@lse.ac.uk

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Executive Management Group

 Coulthard, Andy - Assistant Director (MIS)
Andy has overall responsibility for the maintenance and ongoing development of the School’s management information systems including programme management, database services and e-Development.   
Contact details: Room AH300, 020 7955 6745, a.coulthard@lse.ac.uk

Ellison, Adrian - Assistant Director (Technical Infrastructure)
Adrian has overall responsibility for the development, support and maintenance of the School's centrally provided network and server infrastructure, including telephony services. He is also chair of the School's ICT Managers Group.
Contact details: Room S74b, 020 7955 7552, a.ellison@lse.ac.uk

Miro, Amber - Assistant Director (User Services)
Amber has overall responsibility for the development and provision of user support, remote support, training, the provision and support of IT and related facilities in the School's teaching and learning spaces, and the School's IT purchasing service.
Contact details: Room S174b, 020 7955 6367, a.miro@lse.ac.uk

Sykes, Jean - Librarian and Director of IT Services
Jean has overall responsibility for all Library and IT Services staff and services, and for the strategic development of Library and IT Services.
Contact details: Room R104, 020 7955 7218

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