A to Z of services

A to Z of services

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Allocations
IT Services administers a number of resource allocations: for h: space allocation or email quota, students should go to the IT Help Desk on the Library Lower Ground Floor, staff should consult their cluster team. For IT equipment budget allocations, staff should contact their departmental IT Representative.

ALUMNI - All queries regarding the Alumni email accounts should be directed to the Office of Development and Alumni relations. In the first instance you are asked to look at http://www.lse.ac.uk/collections/alumni Relations/ for an introduction and guide to the services. Most questions can be answered here and if you are still having difficulty you will be able to contact the department directly.

Backups
Files held on central fileserver computers, which the user sees as "h: space", are regularly backed up to provide protection against system failure or loss of files. The system is not designed to guarantee recovery of files accidentally deleted by users. However, it is often possible to restore such files, if the accident is discovered quickly enough.
Contact : ithelpdesk@lse.ac.uk , Ext 6728, Room: IT Helpdesk - Library Lower Ground Floor

Briefing online
This is the online staff electronic newsletter distributed every other Thursday during term time. It is distributed as an email message with a link to a web page. This is not maintained by IT Services but by the Press Office, whom you should contact if you want to contribute to it or to add yourself to the mailing list to receive it.
Contact: Nicole Gallivan

CD-writing
There are a large number of PCs with CD-writers. All PCs in C120, S170, S175 as well as black Dell PCs in the Library on the LG Floor. G Floor, 1st Floor and 3rd Floor.
Contact: IT Help Desk
Related documents: CD-RW user guide

Cluster support staff
Contact: Cluster contacts list

Colour printing
There is a high quality HP Colour LaserJet Printer available to staff and students holding a LSE photocopying card in C120 print room and also in the Library.
Contact: IT Help Desk
Related documents: Printing in public rooms

Complaints
Please address any complaints to the User Services Manager Amber Miro, a.miro@lse.ac.uk, extension 6367

Computer Based Training (CBT)
24/7 access to interactive training tutorials for just-in-time learning or a planned programme of study.
Contact: IT Training
See also: Computer-based Training

Computer classrooms
More information about the computer classrooms in St Clement's building can be found in the facilities section of our website.

Conditions of Use of the IT facilities at the LSE
All users are required to be aware of and abide by the Conditions of Use of the IT Facilities - this document is available from the IT Help Desk or online
Contact: IT Help Desk
Related documents: Rules and regulations
See also: Conditions of use of the IT facilities

Databases
Training and support for creating and using databases is available from several different sources within the School.
See the Training and Support for databases web page for more information

Departmental storage areas
Information and procedure for purchasing additional networked storage
Contact: Cluster support team

Disabilities
IT Services has 4 private rooms equipped with 11 PCs running up-to-date adaptive equipment for students with disabilities.
Contact: Arion Deol See also: IT Accessibility

Email
For help with email problems students should contact the IT Help Desk, members of staff should contact their cluster team in the first instance.
Contact: IT Help Desk and Clusters

H: space
All registered users of the LSE network have access to file space on the network, which is referred to as H: space.
See also: H: space information page
Related documents: Manage your H: space quota

Halls of residence IT facilities
Each Hall has its own computer room maintained by IT Services with the help of a nominated part time Halls Network Advisor living at each hall.
Contact : For more information about computer rooms contact the IT Help Desk. For problems related to connection to the the LSE network in the Halls, contact the Halls Network Advisor in the first instance, then Ade Olayebo

High Power Research Computer
A high power research computer is available for staff and research students who need extra computing power for research projects. They can apply to use the School's shared central system through their cluster teams, who can provide advice.
See also: IT Guides

IT Guides
Over 100 IT guides, on subjects ranging from how to archive email to using specialist software.
Contact: IT Training
See also: IT Guides

IT Help Desk
The IT Help Desk provides support for student registration on the network and provides a diverse range of documentation on the services provided, as well as advice for IT problems. The Help Desk manager is Vanessa Spooner
Contact: The IT Help Desk on Library lower ground floor
See also: IT Help Desk website

Laptop plug-in points
There are laptop plug in points on all floors in the Library.
Contact: IT Help Desk (Library)

Laptop Surgery - Remote support queries
Contact: Remote Support Team
See also: Remote Support web pages

Library catalogue terminals
These 'OPAC' terminals are maintained by the Library IT Support team and not by IT Services. Faults should be reported to the Library IT Support staff.
Contact: Library Staff Support.

Login box
This is the small grey box which appears on your screen when you first logon to your computer. Messages need to be both urgent and significant to the LSE community - and also brief. This facility is not maintained by IT Services but by the Press Office.
Contact: Esther Avery (Press Office) ext 7582 or email loginbox@lse.ac.uk

Manuals
Software manuals for the commonly used applications are available from the course collection in the Library.
Contact: IT Help Desk or the Library Information Desk

Masters students:
See undergraduate students - i.e. taught students

New arrivals
See information here

Newsletter
We publish an IT Services Newsletter informing staff and students of key developments within the IT Services. This is available from the IT Help Desk, online, from S198 or the Library

Notebook computers
See Laptops

Opening Hours
Public Computer room opening hours and any room closures are available on this website
Contact: IT Help Desk

Paper- Public room printers
We endeavour to keep all printers well supplied with paper, but if public computer area printers do run out of paper this can be obtained from the IT Help Desk on the Library Lower Ground Floor.
Contact: IT Help Desk

Passwords
Using LSE for You, you can Set your Security Questions that allow you to Reset your Forgotten Password. You can also go the IT Help Desk in the Library on the first floor where this can be reset for you. Staff and PhD Students should contact User Support Teams.

PC availability
Public room computer use can now be viewed via a real time ['car park' style information service to help students to identify available PCs instead of queuing in the Library or C120 and to ensure that all available PCs are used. This can be viewed on the PCs in the kiosks in all the ground floors of the School buildings and on the plasma information screens

Personal web pages
This facility, available to all staff and students, allows the publication on the Web of material for academic and related purposes but which is not relevant to either the LSE website nor the School’s virtual learning environment, WebCT.
More information and registration: Documentation about Personal web pages

Portable computers
See Laptops

Postgraduate facilities
All departments have computer rooms for use by postgraduate research students only. Your first point of contact about these rooms will be the Departmental Administrator of your department.
Contact: DA
See Also: Research Students.

Printing
Networked printers are available in all public rooms. You will need to load money onto your printing account to use them. Please report any problems with printing to the IT Help Desk in the Library
See also: Printing in the Public Rooms

Programme Office
The ITS Programme Office (PO) exists to ensure the successful management of projects within IT Services and the wider school community.
See: Programme Office website

Public Room PCs
Over 1000 Windows 2000 PCs are available in open access rooms, principally for student use. Please report any problems to the Help Desk
See Also: Public computer areas

Purchasing
Responsible for all hardware and software purchased through IT Services.
Contact: Tom Thurston, S167, Ext 7725

Quotas
IT Services administers a number of resource allocations: For h: space allocation or email quota, students should go to the IT Help Desk in the Library, staff should consult their cluster team.
See also: H: space

High Power Research computer
A high power research computer is available for staff and research students who need extra computing power for research projects. They can apply to use the School's shared central system through their cluster teams, who can provide advice.
See also: IT Guides

Remote access surgery for staff
This surgery is aims to provide an emergency surgery service for staff and visiting academics who require assistance to connect their laptop or handheld to LSE network resources. For surgery hours see: Remote support for staff web pages

Research students
Contact your cluster team for IT assistance

Rules and regulations
All registered users must be aware of the Conditions of use of the IT Facilities at the LSE and be familiar with the obligations of users. Copies of all relevant documents are available from the IT Help Desk or online.
Contact: IT Help Desk
Related documents: Rules and regulations
See also: Conditions of use of the IT facilities

Room bookings
Computer classrooms can be booked via the LSE Conferences Office, or via LSEforYOU.
Contact: IT Help Desk

Scanning
There are two public scanners, one in C120 print room and one in the Library, which are free to use. Instructions on how to use it are attached to the scanner, but any additional help should be sought from the IT Help Desk (for students) or from Cluster Support teams (for staff)
Contact: IT Help Desk.

Software purchasing
Certain software, including anti-virus software, is available to students to install on their own PCs usually at advantageous prices. See the Software sales web page
Contact: IT Help Desk

Software support
Software is supported to different degrees by specialists in IT Services. A full list of software, the level of support available and who to contact is available. View listing or further details

Status line
Ext 6622 (020 7966 6622) has a recorded message telling you the status of the LSE network. This is also available on our webpages at www.lse.ac.uk/itservices/news

Surveys (Web based)
Creating a web based survey?
IT Services launches a new service for Staff and Research students. Read more

Teaching room faults
For any IT faults with the PCs or projectors in teaching rooms (eg H106, S75) please contact the Teaching and Learning Spaces Dept. on #6300. This team is also responsible for all aspects of the computer classrooms (i.e. on the first floor and basement of St Clements) and lecture theatres. It's remit is essentially all teaching and learning areas on campus and in the halls.
Contact: Urgent support mobile - speeddial #6300

Toners
Toners are no longer provided by IT Services. If members of staff need a new printer toner they should ask their Departmental Administrator/Secretary. If a public room printer needs a new toner please contact the IT Help Desk.
Contact: DA or IT Help Desk for public rooms

TouchPaper HelpDesk
IT Services, in conjunction with MIS and the Library use TouchPaper software to log and manage all support requests placed with our support teams
More information available soon

Training course bookings
Please make training course bookings online at the IT Training website. If you have any queries or any problems booking a place online please email IT_Training@lse.ac.uk
Contact: IT_Training via email
See also: IT Training website

Training for staff
Staff are invited to learn new Information Technology skills or develop their previous knowledge.
Contact: Jeni Brown
See also: IT Training website

Training for students
We offer a variety of Information Technology courses that will allow you to take full advantage of the provision offered by the School (including absolute beginners).
See also: IT Training website

Training course timetables
Schedules of courses are available on the IT Training website
See also: IT Training website

Typing Tutor
Contact: Jeni Brown

Undergraduate students
Contact: IT Help Desk in the Library for IT assistance. 020 7955 6728 or email

Viruses
The School uses McAfee VirusScan that is regularly updated by support staff. Staff and students are advised to protect their home PC using VirusScan that can be purchased from the IT Help Desk
Contact: Paul Jackson
See also: Virus protection

Virtual Assistance
Virtual Assistance is a remote support tool used by the support teams to assist users with IT problems. Please see www.lse.ac.uk/vita

Web access to Email
Allows users with an Exchange mailbox account to access their account from computers outside the school's network.
Contact: Cluster team or IT Help Desk

Web based surveys
Creating a web based survey?
Service for Staff and Research students. Read more

Wireless connectivity
There is a wireless network which covers many areas of the School. Once logged on, wireless users have full access to the School’s electronic resources and to the Internet
For a map and more information click here

Workstation support
See public rooms