Policies and Plans

This page contains various documents created or maintained by IT Services to give users clear guidelines of the services levels, policies and plans which IT Services works to.

Any queries about these documents should be addressed to IT Administration in the first instance.

See also...

Rules and regulations

Conditions of Use of the:
IT Facilities
Residences Network

Contents

Operational Plan
This documents details the operational goals of each team in IT Services over the academic year.
IT Services Operational Plan 2004-05
IT Services Operational Plan 2005-06

Service Levels for Users
This section contains the full Service Levels document for all users and also a search facility for you to see the most recent success rates against each of the services.

Information Technology Security Policy
This document describes precautions, policy and advice for any existing or proposed LSE systems.

Policies for Staff and Research Student Support
Details of support policies to which the cluster support teams work for software, remote support and operating systems.

MIS Steering Group
This section includes information about the MIS Steering Group and the procedures for submitting business cases.