Credit control

Accounts receivable is responsible for the efficient and effective collection of all income and dealing with other accounting matters in accordance with the financial regulations and financial procedures of the University. This involves credit control and debt management, student fee invoicing and miscellaneous invoicing. Details of these are specified below.

Credit control and debt management

A debt to the School is deemed to occur when a contractual obligation has been entered into for services or goods provided by the School to a customer or student.

If a debtor has not paid by the agreed due date(s) then credit control procedures will commence.

Student fee invoicing

All outstanding student debts relating to the current school year are the responsibility of the Fees section of the Finance Department. They will send out reminders by letter or email and will impose sanctions for non payment such as withdrawal of Library facilities, withholding of transcripts and certificates, restrictions from attending awards ceremonies and, if necessary, withdrawal from study at the School.

At the end of the school year all outstanding debtors will be passed to the Credit Control section of the Finance Department. They will send a reminder to the student of their obligations and seek immediate payment. If required they will use the School's debt collection agency and finally, if necessary, will use the legal system to contact debtors and pursue enforcement.

See the section on Fees and student finance for more information.

Miscellaneous invoicing

The School's standard terms and conditions state that payment terms for all invoices are that these must be settled on or before 30 days following invoice date. Exceptions to this must be agreed in advance with the Director of Finance & Facilities.

Monthly statements will be sent out by the Sales Ledger section of the Finance Department. Departments in the School who raise there own invoices will be responsible for chasing their own debtors monthly. If they are unable to get a response then they will pass the debt to the Credit Control section. The Credit Control section will send reminder letters and follow up outstanding debtors by a prescribed process which will be dictated by time and response from the debtor.

In the event of non-payment, the debt will be passed to the School's debt collection agency and all necessary action will be taken to recover this debt including legal processes.

For instructions on how to pay your invoices by credit / debit card, please go to: Instructions for paying online

Contacts

• John Curtis -  Senior Credit Controller
• Val Hawkins -  Credit Controller / Appeals Clerk
• Carly Wilkinson - Credit Controller

Useful links

• IDN (Internal Debit Notes) blank form (PDF)
• Invoice request form (PDF)
• Customer creation form (PDF)
• Fees and student finance
• Financial regulations (PDF)
• Bank transfer - Paying your LSE tuition fees (PDF) or XLS format
• Card payment form - loans  (PDF) or XLS format
• Instructions for paying online

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