A to Z of Services

A to Z of services (last updated 16th April 2008)

Page contents > A | B | C | D | E | F | G | H | K | L | M | P | R | S | T | W

A

Accommodation (allocation)
Written requests for accommodation should be sent to Toby Fuhrman in the Estates Division, Queens House, QH400.
Contact: Toby Fuhrman

Air conditioning
Faults should be reported to the Estates Help Desk using the Service Request Form.
Contact: Service Request Form

B

Bins, litter
Litter bins in communal areas are emptied daily. Problems should be reported via the Estates Environmental Request Form . For further information please see Cleaning Service Level Document 2007-10

Bins, recycling
Waste paper recycling bins in offices are emptied by cleaning staff every second day. Problems should be reported via the Estates Environmental Request Form. For further information please see Cleaning Service Level Document 2007-10

Bins, waste paper
Waste paper bins in offices are emptied by cleaning staff every second day. Problems should be reported via the Estates Environmental Request Form. For further information please see Cleaning Service Level Document 2007-10

Blinds
Budget restrictions do not make it possible to supply blinds to offices without VDU equipment or to offices which can be re-arranged to prevent glare on screens. Requests for blinds should be made on email to The Environmental Supervisor. Please note that, to ensure a cost-effective service, it is normal policy to accumulate orders. Faults with blinds should be reported via the Service Request Form.
Contact: Building Services Supervisor (requests); Estates Environmental Request Form (faults)

Building projects
For information on current projects see the Building Projects web page.

C

Cleaning
For full details of the cleaning schedules and frequencies please see Cleaning Service Level Document 2007-10. Problems should be reported via the Estates Environmental Request Form

Clocks
Requests for provision of or repairs to clocks should be made via the Service Request Form.
Contact: Service Request Form

Curtains
Curtains are no longer supplied.

Cycle Parking
A secure cycle park is situated in the Towers car park. Full details can be found on the Cycle Park page.

D

Decoration
The School operates a cyclical programme of painting and requests for this work should be directed through each department's manager. Requests for painting are considered on a priority basis only and have to have been made by February of the preceding year to enable budgets to be formulated. Department Managers should send requests to Pat Causley, Estates Division, Queens House QH400.
Contact: Pat Causley

Desk lamps
Requests for provision of or repairs to desk lamps should be made via the Service Request Form.
Contact: Service Request Form

Doorplates
Requests for new door plates should be made via the Service Request Form.
Contact: Service Request Form

E

Electrical
Electrical faults should be reported via the Service Request Form.
Contact: Service Request Form

F

Fans
Requests for provision of or repairs to fans should be made via the Service Request Form.
Contact: Service Request Form

Flooring
Problems with flooring should be reported using the Service Request Form.
Contact: Service Request Form

Furniture
Furniture is provided by the Supplies Section.
Contact: Please contact Ron Dale with furniture related inquiries.

G

Gas
Gas leaks should be reported immediately to the Help Desk Emergency Line ext 2444 or to ext 2000 out of normal office hours.

H

Hand driers
Problems with hand driers should be reported via the Service Request Form.
Contact: Service Request Form

Health & safety
Please see Health and Safety at Work.

Heating
Problems with heating or requests for portable heaters should be made via the Service Request Form.
Contact: Service Request Form

K

Keys, request
Requests for keys should be made via the Service Request Form. Please note, only Departmental Administrators are authorised to request keys.
Contact: Service Request Form

Keys, surplus
Surplus keys should be returned to the Estates Division Help Desk in Queens House, QH400.

L

Lifts
Problems with lifts should be reported via the Service Request Form. In the event of an emergency call 666.
Contact: Service Request Form

Lifts, disabled
Problems with lifts should be reported via the Service Request Form.
Contact: Service Request Form

Lights
Problems with lights and requests for desk lamps should be reported via the Service Request Form.
Contact: Service Request Form

Locks
Requests for provision of or repairs to locks should be made via the Service Request Form.
Contact: Service Request Form

M

Maintenance requests
Requests for maintenance should be made using the Service Request Form. Emergencies should be reported to ext 2444. Only genuine emergencies will be handled on this extension.
Contact: Service Request Form

Moves, furniture
Furniture moves are handled by the porters' General Services Team Leader, Vic Finnigan.
Contact: Vic Finnigan

Moves, office
Moves associated with building projects are organised by the Estates Division as part of the project. Contact Harry Edwards.
Contact: Harry Edwards

P

Painting
The School operates a cyclical programme of painting and requests for this work should be directed through each department's manager. Requests for painting are considered on a priority basis only and have to have been made by February of the preceding year to enable budgets to be formulated. Department Managers should send requests to Pat Causley, Estates Division, Queens House, QH400.
Contact: Pat Causley

Pest control
Pest control problems should be reported to Andy France via the Estates Environmental Request Form.

Pictures
Communal areas and some offices have artworks/paintings. It is important to inform Laraine Clark when office moves which affect artworks/paintings are taking place or when paintings are no longer required and are to be returned to stock. Requests for repairs/reframing should be emailed to Laraine Clark (Secretariat).
Contact: Laraine Clark

Plumbing
Problems with plumbing should be reported via the Service Request Form.
In emergency call ext 2444. (ext 2000 out of hours).
Contact: Service Request Form

R

Recycling bins
Waste paper recycling bins in offices are emptied by cleaning staff every second day. Problems should be reported via the Estates Environmental Request Form. For further information please see Cleaning Service Level Document 2007-10

Repairs
Requests for maintenance should be made using the Service Request Form. Emergencies should be reported to ext 2444. Only genuine emergencies will be handled on this extension.
Contact: Service Request Form

S

Sanitary towel bins
Sanitary bins are provided in all ladies, unisex and disabled toilets. Problems should be reported via the Estates Environmental Request Form. For further information please see Cleaning Service Level Document 2007-10

Sanitary towel dispensers
Sanitary towel and tampon machines are located in some ladies toilets. Problems should be reported via the Estates Environmental Request Form.

Shelving
Requests for shelving should be made via the Service Request Form.
Contact: Service Request Form

Showers
Problems with showers should be reported via the Service Request Form.
Contact: Service Request Form

Sinks
Problems with sinks should be reported via the Service Request Form.
Contact: Service Request Form

Soap
Problems with supply of soap should be reported via the Estates Environmental Request Form. For further information please see Cleaning Service Level Document 2007-10

T

Toilet rolls
Toilets are cleaned and supplies replenished twice daily. Problems should be reported via Estates Environmental Request Form. For further information please see Cleaning Service Level Document 2007-10

Toilets
Toilets are cleaned and supplies replenished twice daily. Problems should be reported via Estates Environmental Request Form. For further information please see Cleaning Service Level Document 2007-10

Towels, roller
Toilets are cleaned and supplies replenished twice daily. Problems should be reported via Estates Environmental Request Form. For further information please see Cleaning Service Level Document 2007-10

W

Window cleaning
Window cleaning is carried out quarterly. Problems should be reported via the Estates Environmental Request Form.

Windows
Problems with windows should be reported via the Service Request Form.
Contact: Service Request Form