Complaints

This page guides you to all the complaints procedures across the School.

If you have a complaint to make, please click on the relevant link below and follow the procedure.

Responses that are not made in this manner may not be dealt with, so please ensure that you follow the correct procedure.

If you have a complaint about an area of the School not covered by the list below, please contact the relevant Convener, Head of Service or Division etc. Details are available in the Telephone Directory.  As a final recourse you can complain to The Secretary and Director of Administration, Adrian Hall, (adrian.hall@lse.ac.uk) but he will not consider complaints unless existing complaints procedures have been exhausted. If you are uncertain who to send a complaint to, send it to Rachael Maguire (r.e.maguire@lse.ac.uk), who will send it on to the relevant person.

Please note the difference between a service request and a service complaint.  For example, if something is broken and has not yet been repaired/replaced it could be that it has not been reported.  You should first make a service request via the Service Request.  Only if a request has not been carried out should you make a complaint.  For IT related service requests, please refer to the IT Services or BSS pages.

Useful links

• Estates Service Request Page
• IT Services
• Staff Handbook

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