A to Z of
IT services
A | B | C | D
| E | F | G | H |
I | J | K | L | M |
N | O | P | Q
| R | S | T | U
| V | W | X | Y | Z
Allocations
IT Services administers a number of resource allocations: for h: space
allocation or email quota, students should go to the
IT Help
Desk on the Library First Floor. Staff should consult their
user
support team. For IT equipment budget
allocations, staff should also contact their
user
support team.
ALUMNI - All queries regarding the Alumni email accounts should be directed to
the Office of Development and Alumni relations.
In the first instance you are asked to look at
http://www.lse.ac.uk/collections/alumniRelations/ for an introduction and guide to the services. Most
questions can be answered here and if you are still having difficulty you will
be able to contact the department directly on 020 7955 6412.
Amplification
Various rooms have existing speech reinforcement systems. Some rooms require an
additional microphone, others have built-in systems. Portable equipment can be
provided, but please check availability. All systems should be pre-booked, and
portable equipment requires collection and return to the
Teaching and Learning Spaces
team.
Apreso (aka Lecture Capture)
Lectures in the Old Theatre, New Theatre, U8 and Hong Kong Theatre can be
digitally recorded and published online for access to LSE students or staff via
our innovative Apreso recording system. LSE has won a coveted UCISA Award for
Excellence for this project to "develop an integrated, scalable cost effective
video lecture capture and podcasting service"
For an example of a lecture recording please click
here.
Contact: Teaching and
Learning Spaces
Audio recording
Hand-held recording devices can be supplied to record lectures or special
events. One set of batteries and a tape are usually supplied with each machine.
Some of the larger lecture theatres have recording facilities, but this service
must be booked in advance through the
Teaching and Learning Spaces
team.
AV Equipment
Bookings for AV equipment and services can be made online, using the Teaching
and Learning Spaces AV Unit
Online request form. Enquiries and
bookings are also accepted by telephone 020 7955 7437, email (click
here) or by visiting the AV Unit in Room H810 (please contact us first by phone to ensure someone is there to
receive you).
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Backups
Files held on central fileserver computers, which the user sees as "h: space",
are regularly backed up to provide protection against system failure or loss of
files. The system is not designed to guarantee recovery of files accidentally
deleted by users. However, it is often possible to restore such files, if the
accident is discovered quickly enough.
Contact : IT Help Desk
(students)
Contact:
User
support team (staff)
Briefing online
This is the online staff electronic newsletter distributed every other Thursday
during term time. It is distributed as an email message with a link to a web
page. This is not maintained by IT Services but by the
Press Office, whom you
should contact if you want to contribute to it or to add yourself to the mailing
list to receive it.
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CD-writing
All public access PCs have CD-writing facility.
Contact:
IT Help Desk
Related documents:
CD-RW user guide
Colour printing
There is a high quality HP Colour LaserJet Printer available to staff and
students holding a LSE photocopying card in C120 print room and also in the
Library Lower Ground Floor.
Contact:
IT Help Desk
Related documents:
Printing in public rooms
Complaints
Please address any complaints to the Assistant Director (User Services),
Amber Miro,
a.miro@lse.ac.uk
Computer Based Training (CBT)
24/7 access to interactive training tutorials for just-in-time learning or a
planned programme of study.
Contact:
IT Training
See also: Computer-based Training
Computer classrooms
The computer classrooms are all located in the St Clements
Building and you are welcome to use the PCs in there whenever the room is not
being used for teaching. Locations and opening hours of all public access PCs
can be found on the
Public computer areas page of our website. Please refer to the PC availability service
on the plasma information screens around campus to locate a free PC.
Contact:
IT Help Desk
Conditions of Use of the IT facilities at the LSE
All users are required to be aware of and abide by the Conditions of Use of the
IT Facilities - this document is available from the IT Help Desk or online
Contact:
IT Help Desk
See also:
Conditions of use of the IT facilities
Corioscan converters
These are used in conjunction with TV sets in rooms without data projectors
(beams), to project the computer image. These are slowly being phased out as
more rooms have data projectors installed.
Contact: Teaching and
Learning Spaces
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Databases
Training and support for creating and using databases is available from several
different sources within the School.
See the
Training and Support for databases web
page for more information
Data projectors
The majority of classrooms now have dedicated video/data projectors, linked to
the lecturers PC desk. These are either controlled by a switch/button on the
teaching desk, or by the "projector control" program on the PC desktop (only
available once you are logged onto the PC).
Contact: Teaching and Learning Spaces.
Departmental storage areas
Information and procedure for purchasing additional networked storage
For information, contact:
User
support team
Disabilities
IT Services has 4 private rooms equipped with 11 PCs running up-to-date adaptive
equipment for students with disabilities.
Students contact:
IT Help Desk
Staff contact:
User
support team
See also:
IT Accessibility
Duplication
Audio and video tape duplication is available on request. Audio tapes can be
copied at fast speed, without significant loss of quality. Videotapes can only
be copied in "real time", so please allow sufficient time for us to duplicate
the tapes for you. Please note that we do not copy Open University Programmes or
copyright protected material without explicit written permission from the
copyright holder.
Contact: Teaching and
Learning Spaces
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Email
For help with email problems students should contact the IT Help Desk, members
of staff should contact their user support team in the first instance.
Contact:
IT Help Desk and
User
support teams
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Flipcharts
We now supply disposable flipchart pads and easels, which are available for
collection from the Teaching and Learning Spaces office in H810. These are desk mounted easels, with adhesive strips,
enabling you to tear off pages, and attach to the walls without damaging the
decor (please contact us first by phone to ensure someone is there to receive
you).
Contact:
Teaching and Learning Spaces
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H: space
All registered users of the LSE network have access to file space on the
network, which is referred to as H: space.
See also:
H: space information page
Related documents:
Manage your H: space quota
Halls of residence IT facilities
Each Hall has its own computer room maintained by IT Services with the help of a
nominated part time Halls Network Advisor living at each hall.
Contact : For more information about computer rooms contact the
IT Help
Desk. For problems related to connection to the the LSE network in
the Halls, contact the
Halls Network Advisor in the first
instance, then
Ade Olayebo
High Power Research Computer
A high power research computer is available for staff and research students who
need extra computing power for research projects. They can apply to use the
School's shared central system through their user support teams, who can provide
advice.
Contact:
User
support teams
See also:
IT Guides
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Information Security
information on how to prevent identity theft and protect your data online.
IT Guides
Over 200 IT guides, on subjects ranging from how to archive email to using
specialist software.
Contact:
IT Training
See also:
IT Guides
IT Help Desk
The IT Help Desk provides support for student registration on the network and
provides a diverse range of documentation on the services provided, as well as
advice for IT problems. The Help Desk manager is
Vanessa
Spooner
Contact: The
IT Help Desk on Library first
floor
IT support staff
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Laptops
The Teaching and Learning Spaces Team has a limited number of laptops available for short term loans to staff, in
rooms without a PC available. We do not allow laptops to be taken off campus.
All come pre-installed with Microsoft XP and Microsoft Office. Other
applications can be installed if we have a site licence, and it is possible for
us to do so.
Contact:
Teaching and Learning Spaces
Laptop plug-in points
There are laptop plug in points on all floors in the Library and in D010
(Clement House basement). Please refer to the
Public computer areas page for numbers
and locations.
Contact: IT Help Desk
Laptop Surgery - Remote support queries
Contact:
Remote Support Team
See also:
Remote Support web pages
Laser pointers
The Teaching and Learning Spaces Team can loan these to staff.
These need to be collected and returned to the office in H810 - we may require positive
identification, and may charge for non-return, or damage.
Contact:
Teaching and Learning Spaces
Library catalogue terminals
These 'OPAC' terminals are maintained by the Library IT Support team and not by
IT Services. Faults should be reported to the Library IT Support staff.
Contact:
Library Staff Support.
Login box
This is the small grey box which appears on your screen when you first logon to
your computer. Messages need to be both urgent and significant to the LSE
community - and also brief. This facility is not maintained by IT Services but
by the Press Office.
Contact: loginbox@lse.ac.uk
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Manuals
Software manuals for the commonly used applications are available from the
course collection in the Library.
Contact:
IT Help Desk or
the Library Information Desk
Masters students:
See
undergraduate students - i.e. taught students
Microphones
Microphones are installed as standard within the lecture theatres. Wireless
microphones are also available on request in most theatres. A clip-on microphone
tends to be least intrusive, whereas hand held's are perfect for question and
answer sessions.
Fill-in microphones are also available in selected classrooms.
Contact:
Teaching and Learning Spaces
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New arrivals
See information
here
Newsletter
We publish an IT Services Newsletter informing staff and students of key
developments within the IT Services. This is available from the IT Help Desk or
our News and Publications page.
Notebook computers
See Laptops
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OHPs
Overhead projectors are maintained and supplied to teaching rooms by the
Teaching and Learning Spaces Team. They are available in 250W and 400W versions. We can always supply a
replacement OHP lamp, as long as it's identical to the ones that we use, in our
teaching room stock. All of the current OHPs have two lamps.
Contact:
Teaching and Learning Spaces
Opening Hours
Public Computer room opening hours and any room closures are
available on this website
Contact:
IT Help Desk
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Paper- Public room printers
We endeavour to keep all printers well supplied with paper, but if public
computer area printers do run out of paper this can be obtained from the IT Help
Desk on the Library First Floor.
Contact:
IT Help Desk
Passwords
Using LSE for You, you can
Set your Security Questions that allow
you to
Reset your Forgotten Password. You can also go the
IT Help Desk in the Library on the
first floor where this can be reset for you. Staff and PhD Students should
contact user
support teams
PC availability
We have around 1000 PCs in open access computer areas, computer
classrooms and in the halls of residence computer rooms. Locations and opening
hours of all public access PCs can be found on the
Public Computer Areas page of our website. There is a PC availability
service on the plasma information screens around campus to locate a free PC.
Contact:
IT Help Desk
Personal web pages
This facility, available to all staff and students, allows the publication on
the Web of material for academic and related purposes but which is not relevant
to either the LSE website nor the School’s virtual learning environment, WebCT.
More information and registration:
Documentation about Personal web pages
Portable computers
See Laptops
Postgraduate facilities
All departments have computer rooms for use by postgraduate research students
only. Your first point of contact about these rooms will be the Departmental
Administrator of your department.
See Also:
Research Students.
Printing
Networked printers are available in all public rooms. You will need to load
money onto your printing account to use them. Please report any problems with
printing to the IT
Help Desk in the Library
See also:
Printing in the Public Rooms
(pdf)
Programme Office
The ITS Programme Office (PO) exists to ensure the successful management of
projects within IT Services and the wider school community.
See:
Programme Office website
Projectors
See
Data projectors, or
OHPs.
Public Room PCs
Over 1000 Windows XP PCs are available in open access rooms, principally for
student use. Please report any problems to the Help Desk
See Also:
Public computer areas
Purchasing
If you require new hardware of software please contact your
user
support team.
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Quotas
IT Services administers a number of resource allocations: For h: space
allocation or email quota, students should go to the IT Help Desk in the
Library, staff should consult their
user
support team.
See also: H: space
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Radio
microphones
See
Microphones.
High Power Research computer
A high power research computer is available for staff and research students
who need extra computing power for research projects. They can apply to use the
School's shared central system through their
user
support team, who can provide
advice.
See also:
IT Guides
Remote access surgery for staff
This surgery is aims to provide an emergency surgery service for staff and
visiting academics who require assistance to connect their laptop or handheld to
LSE network resources. For surgery hours see:
Remote support for staff web pages
Research students
Contact your
user
support team for IT assistance
Rules and regulations
All registered users must be aware of the Conditions of use of the IT Facilities
at the LSE and be familiar with the obligations of users. Copies of all relevant
documents are available from the IT Help Desk or online.
Contact:
IT Help Desk
Related documents:
Rules and regulations
See also:
Conditions of use of the IT facilities
Room bookings
Computer classrooms can be booked via the LSE Conferences Office, or via
LSE for You.
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Scanning
There are two public scanners, one in C120 print room and one in the Library,
which are free to use. Instructions on how to use it are attached to the
scanner, but any additional help should be sought from the
IT Help Desk (for
students) or from
user
support team (for staff)
Slide projectors
We
are now phasing these machines out of service as and when they fail. Limited
rooms still contain these machines, but once they fail, will not be replaced.
Should you have 35mm slides that you still need to show, we can convert these to
digital images, and import them into PowerPoint for you. Please
email us if you require this service.
Contact:
Teaching and Learning Spaces
Software purchasing
Certain software, including anti-virus software, is available to students to
install on their own PCs usually at advantageous prices. See the
Software sales web page
Contact:
IT Help Desk
Software support
Software is supported to different degrees by specialists in IT Services.
Contact:
IT Help Desk (students)
Contact:
User
support team (staff)
Status Page
The IT Services status page is available
here or via the paired plasma
information screens around the School. If you are aware of a service issue
that is not reported on this page, please contact the
IT Help Desk or your
user
support team.
Surveys (Web based)
Creating a web based survey?
IT Services launches a new service for Staff and Research students.
Read
more
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Teaching room faults
For any IT faults with the PCs or projectors in teaching rooms (e.g. H106, S75)
please contact the Teaching and Learning Spaces Dept. on #6300. This team
is also responsible for all aspects of the computer classrooms (i.e. on the
first floor and basement of St Clements) and lecture theatres. Its remit is
essentially all teaching and learning areas on campus and in the halls.
Contact: Urgent support mobile - speed dial #6300
Toners
Toners are no longer provided by IT Services. If members of staff need a new
printer toner they should ask their Departmental Administrator/Secretary. If a
public room printer needs a new toner please contact the IT Help Desk.
Contact: DA or
IT Help Desk for public PC rooms
Training course bookings
Please make training course bookings online at the IT Training website. If you
have any queries or any problems booking a place online please email
IT.Training@lse.ac.uk
Contact: IT_Training via email
See also:
IT Training website
Training for staff
Staff are invited to learn new Information Technology skills or develop their
previous knowledge.
Contact:
Jeni Brown
See also:
IT Training website
Training for students
We offer a variety of Information Technology courses that will allow you to take
full advantage of the provision offered by the School (including absolute
beginners).
See also:
IT Training website
Training course timetables
Schedules of courses are available on the IT Training website
See also:
IT Training website
Typing Tutor
Mavis Beacon Teaches Typing is available on all public PCs.
See also:
Mavis Beacon Teaches
Typing
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Undergraduate students
Contact: IT Help Desk in the Library for IT assistance. 020 7955 6728 or
email
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Video Conferencing
A
full Video Conferencing suite is available for a £30 charge. Click
here for more details.
Viruses
The School uses McAfee VirusScan that is regularly updated by support staff.
Staff and students are advised to protect their home PC using VirusScan that can
be downloaded via the IT Services website. Please refer to
Protect Your PC.
Virtual Assistance
Virtual Assistance is a remote support tool used by the support teams to assist
users with IT problems. Please see
www.lse.ac.uk/vita
Visualiser
These are available in most theatres and selected tower classrooms. They allow
the projection of paper and acetates, increasing the materials available to
teaching, and reducing the need to recreate materials from other sources.
Contact:
Teaching and Learning Spaces
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Web access to Email
Allows users with an Exchange mailbox account to access their account from
computers outside the school's network.
Contact:
User
support team or
IT Help
Desk
Web based surveys
Creating a web based survey?
Service for Staff and Research students.
Read
more
Wireless connectivity
There is a wireless network which covers many areas of the School. Once logged
on, wireless users have full access to the School’s electronic resources and to
the Internet
For a map and more information click
here
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